Responsible Gaming

Responsible gaming at omnia-casino.com is based on the principle that gambling should always be a conscious, enjoyable form of entertainment, never a means of financial gain or escape. Players are encouraged to maintain control over their gaming habits and make informed decisions about their participation. Omnia-casino is dedicated to supporting all users with a comprehensive range of tools, resources, and assistance to help ensure that gambling remains a safe and positive experience.

Risk Awareness

Gambling involves inherent risks, including the potential for financial loss and the development of harmful behaviours. In accordance with New Zealand regulations and best industry practice, omnia-casino.com encourages all users to recognize the signs of problematic gambling and proactively assess their gaming patterns.

Signs of Potential Gambling Harm

• Increased Frequency: Regularly gambling more often than intended or for longer periods of time.
• Preoccupation: Thinking about gambling activities even when not playing, or planning your next session excessively.
• Chasing Losses: Increasing bet amounts or frequency in an attempt to recover previous losses.
• Neglecting Responsibilities: Placing gambling ahead of work, family, or social obligations.
• Borrowing or Selling Assets: Seeking additional funds or selling personal belongings to gamble.
• Emotional Impact: Experiencing irritability, anxiety, or depression related to gambling outcomes.

Self-Assessment: Responsible Gaming Test

Ask yourself the following questions. If you answer "yes" to several, consider seeking support:

• Do you often gamble longer or spend more than you planned?
• Have you tried to reduce your gambling but found it difficult?
• Has gambling affected your relationships, work, or studies?
• Do you feel restless or irritable when unable to play?
• Do you conceal your gambling from family or friends?

If you identify with any of these signs, please review the support options and responsible gaming tools provided below.

Limits & Tools

Omnia-casino.com empowers players to manage their gaming responsibly by offering a suite of self-limitation tools in compliance with NZ law and industry best practice.

How to Set Deposit Limits

1. Access Your Account: Log in to your omnia-casino.com account and navigate to the "Responsible Gaming" section within your personal dashboard.
2. Choose Limit Type: Select the type of deposit limit you wish to set-daily, weekly, or monthly.
3. Set Amounts: Enter the maximum amount you wish to deposit for the chosen period. Ensure the limit reflects your entertainment budget and financial situation.
4. Confirm and Save: Review your selection and confirm to activate the limit. Once set, deposit limits cannot be increased immediately and will only be adjusted following a cooling-off period, as required by NZ regulations.

Time Limits and Session Management

• Session Timers: Within your account settings, activate a session timer to track and restrict the length of each play session. You will receive notifications as you approach your selected time limit.
• Time-Out Breaks: To temporarily suspend play, select the "Time-Out" option in the Responsible Gaming tools. Choose a pause duration between 24 and 72 hours. During this period, you will be unable to access games or deposit funds.

All limits and tools are designed to support a healthy gaming environment and are enforced in accordance with both company policy and NZ law.

Self-Exclusion

Omnia-casino.com provides robust self-exclusion measures to support players seeking to restrict access to gambling activities, in full compliance with NZ responsible gambling regulations.

How to Self-Exclude

1. Locate Self-Exclusion: Log in and go to the "Responsible Gaming" section in your account dashboard. Select the "Self-Exclusion" option.
2. Choose Exclusion Period: Select a temporary exclusion (minimum 6 months) or permanent exclusion (lifetime). Clearly indicate your desired duration.
3. Confirm Your Choice: Carefully review the implications, then confirm your decision. You may be prompted for additional verification for security purposes.
4. Contact Support (if needed): For assistance, reach out to the responsible gaming team via the contact details provided below.

• Consequences: During self-exclusion, you will be unable to log in, deposit, wager, or access any gaming services. Withdrawals of remaining balances are subject to verification and standard security checks. Refund requests are processed according to company policy and NZ law.
• Irrevocability: Self-exclusion requests are binding for the selected period. Early reactivation is not permitted under any circumstances.

If you require further self-exclusion support (including national exclusion schemes or third-party blocking), see the resources in the "Support Resources" section.

Support Resources

If you or someone you care about is experiencing difficulties related to gambling, omnia-casino.com provides direct access to confidential professional support, both locally and internationally, in accordance with NZ regulatory best practice.

Local Support - New Zealand

• Gambling Helpline NZ: Freephone 0800 654 655 (24/7), Text 8006. Services available in English and major NZ community languages.
• Problem Gambling Foundation: Phone 0800 664 262, Website: pgf.nz (Monday-Friday, 8:30am-5pm, English and select languages).
• Asian Family Services: Phone 0800 862 342 (Monday-Friday, 9am-8pm; multilingual support).

International Support Organizations

Self-Exclusion Schemes by Country

• UK: GamStop (nationwide self-exclusion)
• Spain: RGIAJ
• NZ: Contact local support (above) for national exclusion options.

Blocking Applications

• Gamban (device-level gambling site blocker)
• BetBlocker (free multi-platform blocking software)

Family Support Resources

• PGF Help for Families
• NZ Gambling Helpline - Family Support

All contacts are confidential. Professional, multilingual assistance is available. Your privacy and safety are always protected when using these services.

Help for Family

If you are concerned about a friend or family member's gambling, omnia-casino.com encourages open, supportive dialogue and early intervention. Recognizing harmful patterns and engaging in non-judgmental conversation is essential for effective support.

How to Talk to Someone About Gambling

• Choose a private, calm setting and express your concern without blame.
• Use specific observations rather than generalizations (e.g., "I've noticed you are spending more time gambling lately").
• Encourage the person to reflect on their behaviour and offer information about available support.
• Listen actively and respect their feelings; avoid confrontation or ultimatums.

Family Support Links

• PGF Help for Families (NZ)
• NZ Gambling Helpline - Family Support
• Gamblers Anonymous Family Groups

Recommended Next Steps

• Suggest professional counselling or therapy: Contact a registered psychotherapist or local health service.
• Use national hotlines for immediate advice (see "Support Resources" above).
• Encourage engagement with community forums or in-person support groups.

Supporting someone with gambling issues can be challenging. Take care of your own well-being and seek help for yourself if needed.

Operator's Commitment

Omnia-casino.com is committed to upholding the highest standards of player protection in accordance with New Zealand regulations and global industry best practices. The operator utilizes advanced internal risk monitoring, user behaviour analysis, and proactive intervention protocols to safeguard player welfare.

Internal Risk-Check Procedures

• Behaviour Analysis: Regular monitoring of gameplay for patterns suggestive of excessive or risky gambling (e.g., rapid increases in deposit frequency, repeated session time-outs, or signs of chasing losses).
• Automated Alerts: Warning messages are sent to players if risk thresholds are exceeded, recommending self-assessment or use of responsible gaming tools.
• Support Outreach: Omnia-casino.com support staff may initiate direct contact with users exhibiting persistent risk behaviours, offering advice, resources, or self-exclusion options.
• Confidentiality: All interventions are handled discreetly, with strict adherence to privacy laws and data protection standards.

If you have concerns about your gaming, support is always available-see contact options below.

Updates

Players will be notified of any changes to the responsible gaming policy via the official omnia-casino.com website through banners and targeted notifications, as well as by e-mail to registered users. It is the responsibility of each player to review updates regularly. The date of the latest update to this page is: 2025-11-06.

Contact & Feedback

For all responsible gaming inquiries or to request support, please contact the omni-casino.com responsible gaming team:

• E-mail: [email protected]
• Online Feedback: Contact and Feedback Form

All requests are managed confidentially by qualified staff. Feedback on your experience with responsible gaming tools and self-control measures is welcomed and will be used to improve player protection services.