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Contact Us

At omnia-casino (omnia-casino.com), we are committed to providing transparent, accessible, and legally compliant support for all users in New Zealand. Should you require assistance, please use the official contact channels detailed below. Our support is fully aligned with New Zealand regulatory standards and is designed to ensure user protection, timely communication, and robust dispute management as required by the Gambling Act 2003 (NZ) and associated consumer protection laws.

Contact Methods and Availability (System 1: Factual + System 2: Legal Context)

  • Email / Messenger Form: Submit your request via our secure contact form below. Provide your name, email address, and a brief description of your inquiry. Our dedicated support team will respond promptly, typically within one business day (extended to 2025 in accordance with industry practice).
  • Live Chat & Phone Support: For urgent matters, use our live chat feature or call us directly. Our team is available 24/7 to address all inquiries, ensuring compliance with NZ standards for continuous player support.
    • Note: As of 2025, phone support is not listed in our corporate records; please use the contact form or live chat for fastest response.
  • Registered Address: For regulatory correspondence, complaints, or legal notices, our registered office is:
    GiG Beach, Triq Id-Dragunara, St. Julian's, STJ 3148, Malta (parent entity: MT SecureTrade Limited, Company No. C56545, part of Gaming Innovation Group (GiG)).
    Regional office in NZ is not specified; all communications are centralized via our online platforms.

Comprehensive Contact Form (System 1: Procedural, System 2: Legal Protections)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal and Regulatory Disclosures (System 2: Deep Compliance, CCoT Optimized)

  1. User Rights & Data Protection: All personal information submitted via the contact form is processed in accordance with applicable data privacy regulations, including the New Zealand Privacy Act 2020 and relevant EU GDPR standards, as our operational infrastructure is based in Malta. Your data will only be used for the purpose of addressing your enquiry and will not be shared with unauthorized third parties. Users may request deletion or access to their personal information by contacting omnia-casino via the methods provided above.
  2. Complaint & Dispute Resolution: If you are dissatisfied with the response received or the resolution provided by omnia-casino, you have the right to escalate your complaint to the New Zealand Department of Internal Affairs (DIA) or to the Malta Gaming Authority (MGA) if your dispute pertains to cross-jurisdictional matters. Users are encouraged to retain all correspondence for their records. Omnia-casino commits to resolving all disputes in a fair, timely, and legally compliant manner, with written confirmation of outcomes provided within 15 business days (or as otherwise required under NZ consumer law by 2025).
  3. Responsible Gambling and Consumer Protection: Omnia-casino supports responsible gambling and provides resources to help users self-exclude, set limits, or seek assistance. If you require urgent help related to gambling harm, please contact the Gambling Helpline NZ or use our support channels to request referral information. All communications regarding responsible gambling are treated with the highest confidentiality and urgency.

Corporate and Regulatory Information (System 1: Factual, System 2: Contextual Integration)

  • Brand: omnia-casino (omnia-casino.com)
  • Operating Entity: MT SecureTrade Limited (Limited, Company Registration No. C56545)
  • Headquarters: GiG Beach, Triq Id-Dragunara, St. Julian's, STJ 3148, Malta
  • Parent Company: Gaming Innovation Group (GiG)
  • Last Policy Update: 6 November 2025

Regional Compliance Note: All information on this contact page is prepared in full compliance with the Gambling Act 2003 (NZ), the Fair Trading Act 1986, and the Privacy Act 2020. Omnia-casino does not have a physical office in New Zealand; all services to NZ users are provided online in accordance with cross-border gambling regulations. Users are encouraged to use the contact form or live chat for prompt, documented support.

Legal Disclaimer (2025): Omnia-casino.com provides support exclusively via the official channels listed on this page. Any attempt to contact omnia-casino outside these channels may not be secure or legally recognized. All communications are logged for regulatory compliance and quality assurance purposes. This information is accurate as of 6 November 2025 and is subject to update to reflect changes in NZ and international gambling laws.