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Privacy Policy

This Privacy Policy explains how omnia-casino.com ("omnia-casino", "we", "us", "our") collects, processes, stores, and protects your personal information when you use our services or visit our website. This policy applies to all players, website visitors, and users of omnia-casino.com, and is effective as of 6 November 2025. Understanding how your data is handled is important for ensuring transparency, compliance with New Zealand privacy law, and maintaining your trust.

Who We Are

OBSERVE: Omnia-casino.com is operated by MT SecureTrade Limited, a company registered under Maltese law and operating in accordance with applicable international and NZ privacy regulations.

  • Legal Name and Entity: MT SecureTrade Limited (a Limited company under Maltese law)
  • Company Registration Number: C56545
  • Registered Legal Address: GiG Beach, Triq Id-Dragunara, St. Julian's, STJ 3148, Malta
  • Parent Company: Gaming Innovation Group (GiG)
  • Website: omnia-casino.com

Data Protection Officer (DPO): Sophie Williams
Contact: Please use the online contact form at omnia-casino.com or write to our legal address above. If you require direct assistance regarding privacy matters, please indicate this in your correspondence for prompt DPO attention.

What Personal Data We Collect

OBSERVE: In compliance with the New Zealand Privacy Act 2020 and international standards, omnia-casino.com collects various categories of personal data to operate gaming services and fulfill its legal obligations.

  • Personal Identification Data: Full name, date of birth, identification documents, email address, phone number, physical address.
  • Technical Data: IP address, browser type, device identifiers, operating system, access logs, and session data.
  • Payment and Financial Data: Bank account or payment card details, payment history, withdrawal and deposit records.
  • Behavioral and Usage Data: Betting history, transaction logs, gaming activity, site navigation clicks, bonus usage, and preferences.
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party analytics, advertising pixels, and similar technologies (see "Cookies & Tracking Technologies" below).

All data collected is necessary for delivering regulated gambling services, ensuring compliance, and improving user experience.

Legal Basis for Processing

OBSERVE: omnia-casino.com processes personal data under the following legal grounds, in accordance with NZ law and aligned with global privacy standards:

  1. User Consent: Explicit consent is obtained for marketing communications, cookies, and certain data uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.
  2. Contract Fulfillment: Data processing is necessary to establish, manage, and operate your player account, process wagers, administer payouts, and deliver customer support.
  3. Legitimate Interests: Data is processed to prevent fraud, ensure IT security, perform analytics, and enhance service quality, provided these interests do not override your rights and freedoms.
  4. Legal Obligations: Compliance with regulatory requirements (including Know Your Customer , Anti-Money Laundering , and statutory reporting) as mandated by NZ and applicable international gambling laws.

REFLECT: Where data is required by law or contract, failure to provide it may result in restricted access to services or account closure.

Purpose of Processing

OBSERVE: Your personal data is processed for specific purposes required for the safe and lawful operation of omnia-casino.com:

  • Provision of Casino Services: Account registration, authentication, deposits, withdrawals, gameplay management, and customer support.
  • Service Improvement: Analysis of usage data to enhance website functionality and gaming offerings.
  • Marketing and Communications: Sending promotional offers, newsletters, and updates (only with your consent).
  • Analytics and Reporting: Aggregated data analysis for performance tracking, regulatory reporting, and risk management.
  • Fraud Prevention and Security: Detection and investigation of suspicious activities, enforcing responsible gambling, and securing user accounts.

Data is not used for unrelated purposes without your explicit consent.

Disclosure & Sharing

OBSERVE: omnia-casino.com may share your data with third parties only as permitted by law and for legitimate operational needs. All recipients must adhere to strict confidentiality and data protection obligations.

  • Payment Partners: Banks, payment processors, and financial institutions to process deposits and withdrawals.
  • Service Providers: IT, hosting, marketing, analytics, and security vendors engaged under binding agreements.
  • Regulatory Authorities: NZ regulatory bodies, Malta and UK authorities (where applicable), and law enforcement agencies to fulfill legal and licensing obligations.
  • Affiliates and Advertising Networks: Only with your consent, for direct marketing and promotional purposes.

Data is not sold or disclosed for unrelated commercial purposes. All data sharing is subject to robust contractual safeguards and regular compliance review.

International Transfers

OBSERVE: Due to our global operations, your data may be processed or stored outside New Zealand, including in Malta and the European Economic Area (EEA).

  • Legal Protections: All international transfers are secured through Standard Contractual Clauses (SCCs) or equivalent mechanisms, ensuring data protection consistent with NZ and EU standards.
  • Third-Country Transfers: Where data is transferred to countries lacking equivalent protection, omnia-casino.com implements additional security, contractual, and audit measures.

REFLECT: By using omnia-casino.com, you acknowledge and consent to such international transfers, subject to the safeguards described above.

Data Retention

OBSERVE: Personal data is retained only as long as necessary to fulfill the purposes set out in this policy and comply with legal obligations.

  • Account Data: Retained for the duration of your active account and up to 5 years after account closure to comply with KYC, AML, and statutory requirements.
  • Financial and Transaction Data: Retained for a minimum of 5 years to meet regulatory and tax obligations.
  • Marketing Consent Data: Retained until you withdraw consent or request deletion.
  • Cookies and Technical Data: Retention varies by cookie type (see "Cookies & Tracking Technologies").

Data is securely deleted or anonymised once the retention period expires or upon valid user request, unless legal grounds require ongoing retention.

Your Rights

OBSERVE: Under the NZ Privacy Act 2020, GDPR, and with reference to international best practices, you have the following rights regarding your personal data held by omnia-casino.com:

  1. Access: Request access to your personal data and information about processing activities.
  2. Correction: Request correction of inaccurate or incomplete personal data.
  3. Deletion ("Right to be Forgotten"): Request deletion of your data where no legal reason for continued retention exists.
  4. Restriction: Request restriction of processing in specific circumstances (e.g., contesting accuracy).
  5. Objection: Object to processing based on legitimate interests or direct marketing.
  6. Data Portability: Receive your personal data in a structured, commonly used, machine-readable format, and transmit it to another controller.
  7. Withdrawal of Consent: Withdraw your consent for processing activities based on consent (e.g., marketing) at any time.

How to Exercise Your Rights: Submit your request to our DPO ("Who We Are" section), using our online contact form. We will respond within 30 days, free of charge, unless requests are manifestly unfounded or excessive.
REFLECT: Where your request cannot be fulfilled due to overriding legal obligations (e.g., AML retention), we will explain the reason and inform you of your options for recourse.

Regional Compliance Note: While this policy aligns with GDPR and international standards, NZ law governs in all cases for New Zealand users. Reference to Mexican law is not applicable as omnia-casino.com does not process user data under Mexican jurisdiction.

Cookies & Tracking Technologies

OBSERVE: omnia-casino.com uses cookies and similar technologies to provide and improve services, enhance functionality, and deliver personalized experiences.

  • Session Cookies: Essential for secure login and session management; expire when you leave the site.
  • Persistent Cookies: Retain preferences and login status for a defined period (up to 12 months), enhancing usability.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising, and affiliate tracking, subject to your consent.

Cookie Management: You can manage or disable cookies via your browser settings or, where available, through your user account privacy panel. Disabling certain cookies may impact website functionality.

Data Security

OBSERVE: omnia-casino.com is committed to maintaining the highest levels of data security for all personal information entrusted to us.

  • TLS 1.2+ Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard protocols.
  • Encryption at Rest: Sensitive data is stored using advanced encryption methods, ensuring protection even if storage media is compromised.
  • Multi-Factor Authentication (MFA): MFA is enforced for staff access to critical systems.
  • Access Controls: Strict user role management and least-privilege principles are applied to all systems and databases.
  • Regular Security Audits: Ongoing internal and external security assessments, including penetration testing and vulnerability scanning.
  • Staff Training: All personnel undergo regular privacy and security awareness training.
  • Incident Response: Defined procedures for detecting, containing, and reporting data breaches, with user notification obligations where required.
  • International Standards Compliance: Where applicable, omnia-casino.com aligns its security practices with ISO 27001 and SOC 2 frameworks.

REFLECT: Security measures are reviewed and updated regularly in response to emerging threats and regulatory developments.

Complaints & Contacts

OBSERVE: If you have questions or concerns regarding your personal data, or wish to make a complaint, you may contact our Data Protection Officer or use the available complaint channels below.

  • Data Protection Officer: Sophie Williams
  • Online Contact Form: Available at omnia-casino.com
  • Postal Address: GiG Beach, Triq Id-Dragunara, St. Julian's, STJ 3148, Malta
  1. Complaint Submission: Submit your issue via our online form or in writing, including as much detail as possible about your concern.
  2. Initial Review: Your complaint will be acknowledged within 7 days and investigated promptly.
  3. Resolution Timeline: We aim to resolve all complaints within 30 days. If more time is required, you will be informed of the reason and expected timeframe.
  4. Escalation: If you remain unsatisfied, you have the right to escalate your complaint to the NZ Office of the Privacy Commissioner:
    Office of the Privacy Commissioner, PO Box 10094, The Terrace, Wellington 6143, New Zealand
    Phone: 0800 803 909 | privacy.org.nz

Where cross-border data rights are relevant, you may also contact the Maltese or EU data protection authorities.

Updates

OBSERVE: This Privacy Policy may be updated periodically to reflect legal or operational changes.

  • Notification Methods: Users will be notified of significant changes by email, website banners, and account dashboard alerts.
  • Advance Notice: For material changes, a minimum of 30 days' advance notice will be provided before the new terms take effect.
  • User Options: You may object to changes or close your account if you disagree with the updated policy.
  • Version Control: Last updated: 6 November 2025.
  • Changelog: Material updates will be summarized in a changelog available on our website.

REFLECT: Continued use of omnia-casino.com after changes constitutes acceptance of the revised policy. We encourage you to review this policy regularly.